“Vector was most responsive from the beginning,” Hove said. One of the trucking companies calling its facilities recommended using Vector. ICT researched many different systems over the past several months. While this rapidly implemented requirement minimized most contact points in ICT’s facilities, Hove said there were still data processing aspects, especially at the dock level, which needed automating.
Ict cfs driver#
“The only thing the driver has to do is present his or her ID at the gate and reference the cargo pickup or delivery.”įor truckers that lack access to email or are not initially aware of ICT’s new process, the company has installed a scanner outside the office clerk’s window. “ICT can now pre-enter all this information in our system,” Hove said. When state governments began imposing COVID-19 social distancing measures in late February and early March, ICT asked its customers to email their documentation for cargo pickups and drop-offs. The warehouse used the paper dock receipts and labels to process the cargo through Shipco’s warehouse management app, Hove explained. The warehouse workers unloaded the cargo, signed two copies of the paperwork and gave one copy back to the driver. The office would print the dock receipts and labels, which the driver gave to the warehouse staff. Once loaded, they would hand their copy back to the driver for signature and this document was then taken back to the front office for filing.įor an export delivery, the driver handed the office staff printed copies of the truck bill of lading, which was then manually processed into the ICT system. Using the documents, the ICT warehouse staff pulled the cargo and loaded the truck. The ICT CFS office staff processed the paperwork and provided the driver with two copies of each service invoice to give to the warehouse staff. “With the pandemic surging, we identified that there were too many touch points and close interactions that something needed to be done.”īefore the virus, a truck driver arriving at an ICT facility to pick up an LCL import presented two papers - a delivery order and an ICT pickup receipt. “COVID-19 accelerated the need for us to think outside the box,” Thorkild Hove, ICT’s senior vice president, told American Shipper. Thorkild Hove, senior vice president of International Container Terminals (ICT) (Photo: Courtesy)
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